User Guide
How to order
This website will contact you by email.
Depending on your email settings, it may be sorted into the spam folder. Also, if you use a mobile carrier email address, please set it to receive the distribution domain "@citizen.co.jp".
1. Shopping Cart
Add the desired product to your shopping cart on the product page. Check the contents of your shopping cart, agree to the "Terms of Use" and "Publication Information Protection Act," and check it and proceed to the purchase process.
2.Contact/Delivery address
If you have already registered as a member, log in with your email address and password. By registering as a member, you will be able to provide campaign information and other benefits as specified by our company.
Enter your contact email address and shipping address information and proceed to the shipping method.
3. Shipping method
Usually delivery is free.
Proceed to pay.
4. Payment
Please enter the coupon code if there is one.
If the billing address for the payment method is different from the shipping address, enter the billing address and proceed to confirm the order.
5. Order confirmed
You will receive an email confirming your order details. You can also download the receipt PDF from the link.
About payment
[Credit card payment]
VISA, Mastercard, JCB, and American Express are available. This site has installed 3D secure services.
*Payment cannot be made to cards that do not support 3D Secure Services on this site. Please contact your card company to see if the selected card supports 3D Secure Service.
What is 3D Secure Service?
If you use a credit card with "3D Secure Service," you will be required to authenticate by combining the information written on the credit card with the "password only you know." This prevents unauthorized use such as "spoofing" due to theft of credit card information.
How to register 3D secure service
"3D Secure Service" has a registration page for each credit card company issued.
Visa Secure
Mastercard ID Check
JCB J/Secure
American Express SafeKey
[Carrier payment]
This is a payment method that combines the mobile phone usage fee.
You can easily make payments by simply entering your ID, password and PIN.
This is SoftBank's payment service that allows you to pay shopping fees in bulk with monthly mobile phone usage fees.
Softbank pay in bulkWhat is
This is Docomo's payment service that can be used for online shopping and earn and use d points.
dPaymentWhat is
au Easy Payment is a service that allows you to use your au ID to pay for products purchased on your smartphone, PC, etc.
au Easy PaymentWhat is
[PayPay]
You can easily and smartly make payments with just one smartphone without having to carry your wallet.
PayPayWhat is
Refund Policy
We cannot accept returns or exchanges of good products due to customer convenience. Thank you for your understanding.
If you receive a product that is different from the one you ordered or if there is a defect in the product, please contact us within 8 days of delivery.inquiryplease.
About delivery
Shipping is free.
Usually dispatched within one business day. (Orders will be shipped the same day until 12:00, and the next business day after 12:00)
We do not ship on Saturdays, Sundays, public holidays, or inventory days. Please note that we may be closed for a long period of time, such as the New Year holidays, Golden Week, and Obon holidays.
Once the item is shipped, you can check the delivery status from the shipping company's parcel inquiry service by emailing the "Inquiry Invoice No." page.
Delivery is limited to within Japan only.
We do not accept delivery to hotels, ryokans, etc. for accommodation or airports for temporary stays.
You cannot specify a delivery company.
We will not be liable for any responsibility if delivery occurs due to natural disasters, accidents with transportation, or other unavoidable circumstances.
About warranty
If the product breaks down within the one-year warranty period, we will replace it for free. Furthermore, even if the warranty period has passed, it may be possible to replace it for a fee.inquiryplease.
*Please note that depending on stock availability, items may be equivalent.
About membership registration
There is no membership fee or annual fee. Register as a memberBy doing so, you will be able to provide campaign information and other benefits as specified by our company.
My PageYou can check your order history and change the registration and delivery address.
If you have forgotten your passwordLoginPlease reset it by clicking "Forgot your password?"
If you cancel your membershipinquiryplease.
Recommended browsers
To ensure comfortable use of this service, we recommend using the latest version of the following browsers:
・Google Chrome
・Safari
・Mozilla Firefox
Copyright and trademarks
Copyright of the content (information, materials, images, layout, design, etc.) on this site is Citizen.watchIt belongs to Co., Ltd. (hereinafter referred to as "our company") or its affiliates. Secondary use such as reproduction, repurpose, or sale without our permission is prohibited. The names of our products or services listed on this website are Citizen.watchThis is a trademark or registered trademark of Co., Ltd. (it may be a trademark or registered trademark of each of the Citizen Group companies). The names of other products or services are generally trademarks or registered trademarks of their respective companies.
About obtaining cookies and access logs
The site will send small information "cookies" to your computer to identify your computer in order to eliminate the hassle of registration the next time you visit. If you do not want this identification, please disable all cookies by setting your browser or be warned before accepting cookies. However, if cookies are disabled, some services may not be available. Furthermore, this site (excluding the privacy policy and its use) acquires access logs, so you can obtain usage information for pages and other information that you have visited, but this log information is used only for the purpose of analyzing access history and will not be used for any other purpose.
Caution
We do not guarantee the adequacy or accuracy of the content on this site, and we take no responsibility for it. Content and URLs on this website may be changed or deleted without notice. Please be aware of this in advance. Furthermore, we do not allow any transformation, modification, addition or modification of the content.
About the link
Links to this site are generally free to link to, but depending on the content of the linked site and the link method, we may be able to resolve the link.