If this doesn't work, feel free to contact usinquiryplease.
FAQ
Q. Will there be shipping costs?
A. no. We will deliver free shipping throughout Japan.
Q. When will it arrive?
A. Usually dispatched within one business day. (Orders will be shipped the same day until 12:00, and the next business day after 12:00)
We do not ship on Saturdays, Sundays, public holidays, or inventory days. Please note that we may be closed for a long period of time, such as the New Year holidays, Golden Week, and Obon holidays.
Q. Can I deliver it to someone other than my home?
A. yes. It's possible.
However, we do not accept delivery to accommodations or airports for temporary stays at hotels, inns, etc.
Q. Can I ship overseas?
A. no. Delivery is limited to within Japan.
Q. I don't have a credit card, can I pay by cash on delivery or bank transfer?
A. no. If you do not have a credit card, you can use AmazonPay, carrier payment, and PayPay.
Q. Can you give me a gift?
A. yes. We cannot offer wrapping, but as a standard service, we will include a shopping bag (free) that can be used as a gift, and the price is not displayed on the delivery note. You can also deliver directly by specifying the delivery address.
*Please note that the design, specifications, and appearance of the shopping bag may change without notice.
Q. Can you issue a receipt?
A. yes. You can download the PDF of the receipt from the confirmation email for your order.
Q. I haven't received an email confirming your order.
A. An email confirming your order will be automatically sent immediately after your order is placed. Please make sure that the email is not sorted into your spam folder.
If you are using a mobile carrier email address, please set it to receive the distribution domain "@citizen.co.jp".
If the email address you registered is an email address of each carrier of your mobile phone, we recommend using a mail other than your carrier email address as it may not be delivered to you as a spam measure.
If you don't receive the email after a few days, we apologize for the inconvenience.inquiryplease.
Q. Can I check the order details?
A. You can check your order by clicking the "View Order" link in the order confirmation email. Those who have already registered as membersMy PageYou can check your order history from.
Q. Can I cancel?
A. no. We cannot accept cancellations or changes to your order.
Q. Can I return or exchange it?
A. no. We cannot accept returns or exchanges due to customer reasons.
If there is a product incorrect or defective, please contact us within 8 days of delivery.inquiryplease.
Q. I forgot my password.
A.Login Please reset the password from "Forgot your password?"
Q. Can I pick up the actual product and see it?
A. yes.On-time moveIt is for sale.
Q. I would like to see the instruction manual.
A. For operation instructions and specifications, click hereoperating instructionsPlease see.
Champion is hereoperating instructionsPlease see.
Q. I would like to cancel my membership.
A. If you wish to cancel your membershipinquiryplease.