If you can't find the answer here, feel free toinquiryplease.
FAQ
Q. Is there a shipping charge?
A. no. Free shipping throughout Japan.
Q. When will it arrive?
A. Usually ships within 1 business day. We do not ship items on Saturdays, Sundays, or holidays. Please note that we may be closed for long periods such as the year-end and New Year holidays, Golden Week, and Obon holidays.
You can check the delivery status from the shipping company's package inquiry service using the "Inquiry Invoice No." that will be sent to you via email once the package has been shipped.
Q. Can you deliver to places other than my home?
A. yes. Is possible.
However, we do not accept deliveries to temporary accommodations such as hotels and inns, or to airports.
Q. Can you ship overseas?
A. no. Delivery is limited to within Japan.
Q. I don't have a credit card, can I pay by cash on delivery or bank transfer?
A. no. If you do not have a credit card, you can use Amazon Pay, carrier payment, or PayPay.
Q. Can you give me a present?
A. yes. Although we cannot accept gift wrapping, we do include a shopping bag (free of charge) that can be used as a gift as a standard service, and the price is not displayed on the delivery note. We can also deliver directly to you by specifying the delivery address.
*Please note that the design, specifications, and appearance of the shopping bag are subject to change without notice.
Q. Could you please issue me a receipt?
A. yes. You can download a PDF receipt from your order confirmation email.
Q. I did not receive an email confirming my order.
A. An order confirmation email will be automatically sent immediately after placing your order. Please check whether the email has been sorted into your spam folder.
If you are using a mobile carrier email address, please set it so that it can receive the delivery domain "@citizen.co.jp".
If the registered email address is the email address of a mobile phone carrier, the email may not be delivered due to spam measures, etc., so we recommend using an email address other than your carrier's email address.
If you do not receive the email within a few days, we apologize for the inconvenience.inquiryplease.
Q. Can I cancel?
A. no. We cannot accept cancellations or changes to orders.
Q. Can I return or exchange the product?
A. no. We cannot accept returns or exchanges due to customer convenience.
If the product is incorrect or defective, please notify us within 8 days of delivery.inquiryplease.
Q. I forgot my password.
A.Login Please reset it from "Forgot your password?"
Q. Can I pick up the actual product and see it?
A. yes.Ontime・moveIt is sold at.
Q. I would like to see the instruction manual.
A. Click here for operating instructions and specifications.operating instructionsPlease refer to the.
Champion hereoperating instructionsPlease refer to the.